$0.00
Salesforce ADM-261 Exam Dumps
Service Cloud Administration (SU24)
Total Questions : 354
Update Date : July 02, 2026
PDF + Test Engine
$65 $95
Test Engine
$55 $85
PDF Only
$45 $75
Last Week ADM-261 Exam Results
78
Customers Passed Salesforce ADM-261 Exam
98%
Average Score In Real ADM-261 Exam
96%
Questions came from our ADM-261 dumps.
Prepare for the Salesforce ADM-261 Exam with PassCertHub
Get ready to ace the Service Cloud Administration (SU24) exam with PassCertHub. Our ADM-261 exam dumps are designed to provide you with everything you need to pass your certification on the first attempt. Whether you're new to AWS or looking to solidify your expertise, our exam preparation resources will give you a competitive edge.
Why Choose PassCertHub for the ADM-261 Exam?
Real Exam Questions & Answers: Our study materials are based on actual exam questions, ensuring you're fully prepared for what you'll encounter on exam day.
100% Passing Guarantee: With our exam preparation materials, we stand by our promise if you don't pass, you get your money back.
Up-to-Date Content: Stay ahead with the latest updates and exam formats. Our study materials are regularly updated to reflect any changes to the ADM-261 exam.
Convenient Access: Download your exam materials in PDF format and study at your convenience, on any device, anytime.
What's Included?
Real Exam Dumps: Access a collection of real exam questions and answers that are updated regularly to ensure accuracy.
Comprehensive Study Guides: In-depth study guides that break down the core topics of the ADM-261 exam to help you master all concepts.
Practice Exams: Simulate the exam environment with timed practice tests that help you build confidence and test your readiness.
Additional Benefits:
Instant Access: Get immediate access to your purchased materials.
Mobile-Friendly: Study on the go with downloadable PDFs that you can access from any device.
90 Days Free Access: Once you've purchased your study materials, you'll get free updated for 90 days.
Pass Your ADM-261 Exam with Confidence
With our comprehensive study materials and support, you'll be ready to take on the Service Cloud Administration (SU24) exam. Join thousands of satisfied customers who have passed their exams and advanced their careers with PassCertHub.
Salesforce ADM-261 Sample Question Answers
Question # 1A Global company requires public documents to betranslated into multiple languages.Which implementation should the consultant recommend?
A. Lightning Knowledge
B. Classic Knowledge
C. Salesforce Content
D. Salesforce Files
Question # 2
What is a business continuity challenge in a cloud-based contact center that operates24/7? Choose 2 answers
A. Highly available telecom solution
B. Periodic maintenance windows
C. Server hardware infrastructure rebuilds
D. System software restore after an outage
Question # 3
What is the primary function of a private branch exchange (PBX)?
A. To receive multiple calls at one time
B. To use speech recognition to direct calls
C. To report the caller's background information
D. To mate calls to different agents
Question # 4
The cost of service for Universal Containers' contact centers has steadily increased. Whatsolution should a consultant recommend to help reduce the cost of service in the contactcenters? Choose 2 answers.
A. Enable Chatter for agent collaboration.
B. Create auto response templates for emails.
C. Enable Knowledge in a Service Cloud portal.
D. Enable Ideas in a ServiceCloud portal.
Question # 5
Universal Containers wants to be able to assign Cases based on the same criteria they usefor Live Agent chats. Which feature should a Consultant recommend?
A. Omni-channel Skills-based routing
B. Live AgentQueue-based routing
C. Omni-channel Queue-based routing
D. Case Skills-based Assignment Rules
Question # 6
Which task should beincluded in a business continuity plan for a contact center? Choose 3answers.
A. Route cases to agents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update thecase status field values.
E. Monitor service level agreements (SLAs) and notify customers.
Question # 7
Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will helpUniversal Containers meet this requirement?
A. Computer Telephony Integration
B. Interactive Voice Response
C. Automatic Call Distribution
D. Order Management System
Question # 8
Universal Containers wants to implement Omni Channel within Service Cloud for itsrepresentatives. What is the first step required to configure Omni Channel?
A. Enable Omni Channel in Setup.
B. Assign Users to the Omni Channel Feature License.
C. Assign Users to Omni Channel permissions.
D. Contact Salesforce to have Omni Channel enabled.
Question # 9
Universal Containers wants articles to be suggested to agents based on information theyare typing into the case. Which solution should a consultant recommend?
A. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
B. Enable the Knowledge sidebar related list on the case page layout.
C. Enable the Knowledge sidebar setting in the case support settings.
D. Create a Visualforce page called Knowledge sidebar on the case page layout.
Question # 10
Universal Containers wants to provide its customers with more support options.Which three should a Consultant recommend? Choose 3 answers
A. Create a Customer Community
B. UtilizeKCS to manage Knowledge
C. Add Live Agent to public-facing sites
D. Configure Chatter for public access
E. Implement SOS for mobile experience
Copyright © PassCertHub. All rights reserved.